Delivery Policy
I take great care in packaging and dispatching your orders to ensure they arrive safely.
Processing Time:
Orders are processed within 2-3 business days after payment is received.
Shipping & Delivery:
- Orders are sent via Royal Mail and estimated to arrive within 3-5 business days.
- Shipping costs £2.70 and will be added at checkout.
- You will receive a tracking number once your order has been dispatched.
Delays & Lost Items:
- Delivery times are estimates and may vary due to postal delays.
- If your order has not arrived within 14 days, please contact me at jael.ocana.photography@gmail.com
Return Policy
I hope you love your purchase, but if there's an issue, I'm happy to help!
Returns & Exchanges:
- If your order arrives damaged or incorrect, please contact me within 7 days of delivery with a photo of the issue.
- Returns are accepted for damaged or faulty items, and a replacement or refund will be offered.
Non-Returnable Items:
Due to the nature of greeting cards and calendars, I cannot accept returns for change of mind.
How to Request a Return:
Email jael.ocana.photography@gmail.com with your order number and details of the issue.
I’ll get back to you within 2 business days with the next steps.
If you have any questions, feel free to reach out—I’m happy to help!